Aurora Mobile Showcases at Tourism EXPO Japan 2026: How AI is Solving the Travel Industry’s Staffing Crisis

SINGAPORE, Sept. 28, 2026 (GLOBE NEWSWIRE) -- From September 24 to 25, the Tourism EXPO Japan 2026 took place at Tokyo Big Sight. Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services, was invited to co-exhibit as a sponsor of the Japan Web3 Tourism Association, demonstrating how AI technology is empowering the digital transformation of the tourism sector.

The Tourism Paradox: Booming Inbound Travel vs. Overstretched Staff
As inbound tourism to Japan reaches record highs, the industry is grappling with an unprecedented staffing crisis. Throughout the exhibition, frontline hospitality professionals voiced consistent operational frustrations: the inability to manage overnight inquiry backlogs, severe front-desk bottlenecks caused by language barriers with non-English-speaking groups, and a lack of manpower to produce dynamic video content for international marketing.

These challenges illustrate that the tourism sector's demand for AI has moved far beyond basic chatbots. What is urgently needed are "digital employees" capable of handling real workloads and executing complex operations.

Live on Site: AI Solutions Integrated into Real Workflows
At this exhibition, the Aurora Mobile Japan team presented EngageLab (customer engagement platform), GPTBots.ai (enterprise-grade AI agent platform), and Modellix.ai (unified AI media generation platform), conducting live demonstrations tailored to tourism scenarios:

• Moving Beyond Translation Apps with 24/7 Multilingual AI Guides: By scanning QR codes at scenic spots or hotels, tourists can converse smoothly with AI in their native language (supporting 100+ languages). Whether searching for local cuisine or booking unique experiences, the AI provides precise recommendations based on real-time operational status and seamlessly guides the user to complete the booking process.
• Alleviating Customer Service Overload via EngageLab LiveDesk and GPTBots.ai: For high-frequency standard inquiries like "Are you open today?" or "Where is the parking lot?" as well as after-hours support gaps, AI Agents powered by GPTBots.ai provide 24/7 precise automated responses. When encountering highly complex or personalized needs, the system seamlessly routes the conversation to human agents via EngageLab LiveDesk. This efficient collaboration between AI agents and human staff within a single platform ensures an uninterrupted traveler experience while significantly reducing the strain on frontline employees.
• Eliminating Tedious Editing as Modellix.ai Brings Landscape Photos to Life: Addressing the promotional bottlenecks of local tourism boards and hotels, the site showcased Modellix.ai's video generation capabilities. By simply uploading a few static landscape or hotel room photos—and without needing a professional editing team—the AI automatically generates exquisite PR videos ready for social media distribution.
  

From Standalone Tools to End-to-End Workflows
As we have consistently emphasized at previous exhibitions, what enterprises truly need is not just another isolated AI tool, but a practical starting point that integrates smoothly into existing workflows. At this event, Aurora Mobile showcased not only cutting-edge technology but also deep synergy with current tourism service systems—allowing AI to handle standardized, high-frequency tasks, and freeing humans to provide deeper, more empathetic hospitality.

Moving forward, Aurora Mobile will continue to deepen its localized support, helping the global tourism industry accelerate its embrace of digital transformation.

About EngageLab
EngageLab is an AI-first customer engagement platform that helps you build stronger customer relationships with AI agents, unified customer data, and reliable delivery across channels.

EngageLab's global customers include Dhgate, HelloRide, The Consejo Nacional Electoral (CNE) of Ecuador, J&T Cargo, Blurams and many more.

For more information, please contact: marketing@engagelab.com

About GPTBots.ai
GPTBots.ai is an enterprise-grade AI agent platform under Aurora Mobile (NASDAQ: JG), offering no-code/low-code AI agent development, deployment, and management for enterprise clients. Through multi-model LLM integration and intelligent workflow automation, GPTBots.ai empowers organizations to enhance customer service, optimize knowledge management, and automate business processes, driving digital innovation and transformation worldwide.

GPTBots.ai's global customers include Axios Management, GP Batteries, Echosens China, and many more.

For more information, please contact: marketing@gptbots.ai

About Modellix
Modellix is Aurora Mobile’s premier unified platform for AI media generation. It enables developers and enterprises to generate, track, and scale content using world-class models through a single, secure, and transparent API.

For more information, please contact: marketing@modellix.ai

About Aurora Mobile
Founded in 2011, Aurora Mobile (NASDAQ: JG) is a leading provider of customer engagement and marketing technology services. The Company is dedicated to empowering global enterprises with stable, efficient, and intelligent customer interaction solutions. Leveraging its first-mover advantage in mobile messaging, Aurora Mobile has evolved into a comprehensive platform that integrates Omnichannel Engagement, AI-Driven Marketing, Advanced AI Customer Support, and Frictionless Identity Security. Through its flagship brand EngageLab and its robust AI infrastructure GPTBots.ai, the Company helps businesses achieve seamless customer reach, automate complex marketing journeys, and optimize service efficiency with AI agents, accelerating digital transformation for clients worldwide.

For more information, please visit: https://ir.aurora-mobile.com/

Media contact: marketing@aurora-mobile.com

Safe Harbor Statement
This announcement contains forward-looking statements. These statements are made under the "safe harbor" provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as "will," "expects," "anticipates," "future," "intends," "plans," "believes," "estimates," "confident" and similar statements. Among other things, the Business Outlook and quotations from management in this announcement, as well as Aurora Mobile's strategic and operational plans, contain forward-looking statements. Aurora Mobile may also make written or oral forward-looking statements in its reports to the U.S. Securities and Exchange Commission, in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including but not limited to statements about Aurora Mobile's beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: Aurora Mobile's strategies; Aurora Mobile's future business development, financial condition and results of operations; Aurora Mobile's ability to attract and retain customers; its ability to develop and effectively market data solutions, and penetrate the existing market for developer services; its ability to transition to the new advertising-driven SAAS business model; its ability to maintain or enhance its brand; the competition with current or future competitors; its ability to continue to gain access to mobile data in the future; the laws and regulations relating to data privacy and protection; general economic and business conditions globally and in China and assumptions underlying or related to any of the foregoing. Further information regarding these and other risks is included in the Company's filings with the Securities and Exchange Commission. All information provided in this press release and in the attachments is as of the date of the press release, and Aurora Mobile undertakes no duty to update such information, except as required under applicable law.

For more information, please contact:
Aurora Mobile Limited
E-mail: ir@aurora-mobile.com

Christensen Advisory
Ms. Xiaoyan Su
E-mail: Xiaoyan.Su@christensencomms.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/7ec171bc-8971-4167-8b83-6f8d0c56a7b5